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What are the responsibilities of a
Call Dispatch
Here are a few responsibilities of a call dispatch:
Call Reception and Assessment
- Answer incoming calls and gather relevant information from the caller.
- Assess the urgency and nature of the call to determine the appropriate response or course of action.
Information Collection
- Collect detailed information about the incident, request, or problem to guide the response.
- Ask appropriate questions to understand the situation and log necessary details.
Prioritization and Decision-Making
- Prioritize calls based on urgency and importance.
- Make quick decisions on how to handle each call, including when to escalate or assign specific personnel.
Resource Allocation and Coordination
- Assign and dispatch resources, such as emergency responders, customer service agents, or field technicians, based on call requirements.
- Coordinate with multiple departments or units to ensure the right resources are deployed to the right place.
Customer Service and Relationship Building
- Deliver excellent customer service and build positive relationships with callers and colleagues.
- Address customer concerns or complaints professionally and empathetically.
Record-Keeping and Documentation
- Maintain accurate records of calls, responses, and outcomes.
- Document incidents and activities for later reference or analysis.
Monitoring and Follow-up
- Track the status of dispatched resources to ensure timely response and resolution.
- Follow up with callers or personnel to update them on progress or provide additional assistance.
Hire NOW and get these tools for FREE!
Absolutely ZERO charge!
CRM Tool
- Contacts can be categorized, tagged, and segmented based on various criteria, enabling targeted communication.
- Appointment reminders and calendar integration streamline client communications and ensure follow-through on important tasks.
- Add unlimited users, you can add your call dispatchers and technicians
Social Media Management Tool
- Can crosspost to FB, Instagram, GBP, linkedin, Tiktok, X
- Has scheduling, and content approval feature
- Add unlimited social media profiles and groups
- Add unlimited users, you can add your social media managers
Reliable Business Support
We Have Plans For Every Business
Size & Type
If you need a custom plan or a walkthrough of our pricing, let's talk!
How can our Cleaning Service Call Dispatch help you in your business?
Here’s how a robust cleaning service call dispatch system can help your business:
Efficient Resource Management
Dispatching service requests ensures optimal allocation of cleaners and equipment, reducing idle time and improving productivity.
Enhanced Customer Experience
Prompt response to customer calls leads to higher satisfaction levels and increases the likelihood of repeat business and positive referrals.
Streamlined Operations
Centralized dispatching streamlines communication between customers, dispatchers, and cleaners, minimizing errors and delays.
Real-time Monitoring
You can track job progress and cleaner locations in real-time, enabling better supervision and quicker response to unforeseen circumstances.
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What Our Clients Are Saying
I've hard VA's before from other agencies, I'd say AVS has the easiest and simple process that would give you the most value. I love my advanced virtual staff! She's been a great help to the team and is now helping me with operations.
Tom A.Construction Company Owner 
My AVS Maria takes care of all my day to day operations in my eCom business. She oversees the operation and her team members. Now, I get the time to be with my family, and also saved 60% of staff costs when I started hiring from AVS. They also have an amazing CEO and support team that always answer to my needs 24/7!
Luke N.eCom Business Owner 
I hired 15 CSR from AVS. They made everything possible for me. From system, to SOP's, script and managing my CSR's. For the past months I've been with them, I see nothing but continuous growth in my business since now I can put all my time in developing the business knowing that I have AVS to take care of my CSR needs.
Jennifer H.SaaS Start-up Founder 
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