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What are the responsibilities of a
Call Dispatch
Here are a few responsibilities of a call dispatch:
Call Reception and Assessment
- Answer incoming calls and gather relevant information from the caller.
- Assess the urgency and nature of the call to determine the appropriate response or course of action.
Information Collection
- Collect detailed information about the incident, request, or problem to guide the response.
- Ask appropriate questions to understand the situation and log necessary details.
Prioritization and Decision-Making
- Prioritize calls based on urgency and importance.
- Make quick decisions on how to handle each call, including when to escalate or assign specific personnel.
Resource Allocation and Coordination
- Assign and dispatch resources, such as emergency responders, customer service agents, or field technicians, based on call requirements.
- Coordinate with multiple departments or units to ensure the right resources are deployed to the right place.
Customer Service and Relationship Building
- Deliver excellent customer service and build positive relationships with callers and colleagues.
- Address customer concerns or complaints professionally and empathetically.
Record-Keeping and Documentation
- Maintain accurate records of calls, responses, and outcomes.
- Document incidents and activities for later reference or analysis.
Monitoring and Follow-up
- Track the status of dispatched resources to ensure timely response and resolution.
- Follow up with callers or personnel to update them on progress or provide additional assistance.
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CRM Tool
- Contacts can be categorized, tagged, and segmented based on various criteria, enabling targeted communication.
- Appointment reminders and calendar integration streamline client communications and ensure follow-through on important tasks.
- Add unlimited users, you can add your call dispatchers and technicians
Social Media Management Tool
- Can crosspost to FB, Instagram, GBP, linkedin, Tiktok, X
- Has scheduling, and content approval feature
- Add unlimited social media profiles and groups
- Add unlimited users, you can add your social media managers
Reliable Business Support
We Have Plans For Every Business
Size & Type
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How can our Locksmith Call Dispatch help you in your business?
By outsourcing call handling and dispatching to a specialized service like Locksmith Call Dispatch, locksmith businesses can benefit from improved efficiency, 24/7 availability, reduced operational costs, and enhanced customer service.
Calling Handling
A trained dispatcher answers the call and gathers information from the customer regarding their location, the nature of their locksmith needs, and any other relevant details.
Dispatching
Based on the information provided, the dispatcher assigns the job to an available locksmith in the area. They may use software or manual methods to determine the most appropriate locksmith to handle the request.
Communication
The dispatcher relays the job details to the assigned locksmith, including the customer's location and the services required. They may also provide any additional information or special instructions.
Service Completion
The locksmith travels to the customer's location and performs the requested services. They may update the dispatcher on their progress or any unforeseen challenges encountered during the job.
Customer Follow-Up
After the service is completed, the dispatcher may follow up with the customer to ensure satisfaction and address any further needs or concerns.
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